Tag Archives: translation

A reputational story

Introduction

Companies are concerned about their image, their brand, their standing. It’s nothing new. Old problems with new words. What was described as affecting the reputation and the good name of a company is not adjectivized as reputational.

If a company enjoys a place of high esteem among its peers and in the community, domestically and internationally, then that good name becomes valuable and acquires a monetary value. It is then used as currency to extend its influence, increase its market share and cement its reputation.

Translators and translation agencies have depended on name dropping (“IBM is one of our customers”) and certifications (“Member of ASETRAD” or “ATA-certified translator”) to preestablish their status and foster trust. Testimonials started to appear in the late 90s on company websites as well as on individual translator’s webpages. The problem I always saw with those testimonials was their anonymized nature. Here’s a current example:

Straker translations testimonials

First names, or initials, with no company affiliation. Hm, does that approach foster trust? Some fabricated reviews at websites such as Amazon created a bit of an uproar a few years back, what we would call escandalete in Spanish or furore in British English (or Italian). Compare this with an exemplary use of testimonials below:

Advanced language translations testimonials

The company Advanced Language Translations is using testimonials the way I think they should be used: who said what about your company. The downside? Testimonials may have a short shelf life because project managers, localization managers, purchasing staff and others in similar positions come and go. The main advantage of a testimonial is its focus when it is properly written. Keen eyes may have also noticed that none of the testimonials refer to competitive pricing or low rates but to “reasonable cost” and “on budget.” As a translator myself, I would love to work on one of their projects!

Reputation and references

Speaking of working for a company as a translator, I recently had a telephone interview with a headhunting agency for an 8-week project involving technical writing and Spanish translation (two of my specialty activities). I was required to provide two professional references, as the best practice in these interviews go. I keep a list of at least six, so I provided two of them within minutes. I was promised to get a call back that afternoon.

The phone rang as anticipated and the interviewer thanked me for the references, but made some comments about one of them, saying that they couldn’t use it because my reference wouldn’t divulge what kind of projects I had taken part in. Then, I offered other references, which I emailed immediately. Coincidentally, the person who turned out not to be an adequate reference for this job called me to tell me about his experience. This is a personal friend and a long-time client, mind you. His reason for not giving particulars to the interviewer? He considered the details of his projects to be confidential and he left the impression that he was a competitor of the interviewer’s company.

Although he gave the interviewer very positive comments on my professionalism and dependability, his earnest and strict approach to giving detailes as requested by the interviewer backfired. I did not get the job. The moral of the story for me: be selective about which references to offer for a particular job. Did my reputation suffer? I think not, since the headhunting agency was working for the actual customer and is contractually bound to find the most adept candidate for the project, not for themselves.

Branding the profession

Translators and translation agencies earn and lose customers by word of mouth, directly and indirectly, all the time. This does not necessarily mean that a particular translator or agency is incompetent or a poor provider, but that their fees or rates are outside the budgetary boundaries of a customer, or that the customer used other economic or social criteria to choose a different vendor (“Our new translator is easier to work with”). Due to the globalizing nature of the Internet and its tools, market encroachment, client poaching and the downward pressure on services fees have given reputation a sometimes undesirable fluidity.

This impermanent state of affairs has taken some old hands by surprise: accustomed to decent pre-Internet translation rates, they complain and lament the way clients come and go looking for the most competitive rates. And this is happening regardless of the translation provider’s solid reputation. What a translation company or a translator has invested decades in developing, their good name and good professional standing no longer seems to hold the same reputational value. Seasoned translators in developed countries such as Great Britain, France and the United States have groaned in hushed whispers, then in loud complaints, about the influx of so-called cheap providers from developing countries, as if there is some conspiracy behind them to undercut their market share and, of course, their reputation. If a customer prefers a Spanish translator living in China over another living in Spain, what’s the point in cultivating your good name?

Among the answers given to this dilemma by translation associations and so-called language consultants, I have seen an increase in presentations, webinars, brochures and similar vehicles to help translators and similar providers with marketing their services better and, lately in the first years of the 21st century, with branding their services. As an example, the American Translators Association’s conferences have held an increasing number of marketing sessions. Based on a visual assessment of ATA’s past conferences, we have the following:

ATA sessions for indep contractors over 14 years

In the span of 14 years, we see a dramatic increase in sessions targeting independent contractors (individual translators and interpreters) to educate them on the use of sales, marketing, branding and business techniques and tools. This development shows two things in my mind: a) an increased preoccupation on better ways to sell translation services and b) the transformation of ATA conferences from an educational event to a marketing one.

Of course, I agree that translators should cultivate a good professional name in order to optimize their word-of-mouth approach to finding and retaining customers. In my experience, customers worth retaining prefer a reliable service, a personal touch and negotiation skills to find a reasonable price worth paying. In the field of professional reliability, I’ve been intrigued by other online tools that might be of service to a translator or translation company.

The branding aspect works best with companies than with individuals. A brand is usually tied to a logo, a slogan and a single word to convey a positive image. Take IBM’s Think, for example. An individual translator or interpreter (or similar professional) would do better in creating and maintaining a good name or good reputation, however, as the branding approach is kind of silly and oversized. A translator who is too concerned about her brand risks projecting an unfocused view, a pretentiously sized corporate image that isn’t really there, just as the “We” statements in individual websites.

Separate but successful business endeavors

During the summer of 2015, when work volume was low, I started to sell items on eBay: electronics, audio equipment and other second-hand items, such as vinyl records. Selling successfully on eBay is mostly a matter of personal image: how fast you ship and how accurate is your description of the item being offered for auction or sale; in short, what good your word of honor is. Consequently, good eBay sellers take very good care of their reputation by fostering a climate of trust that will engender good reviews and addressing any problems with the customer as they arise.

I started to think about the reputational and economic value of my eBay reviews when I read the following from a recent buyer:eBay positive review

This positive feedback surely feeds one’s ego, but there are many potential buyers who read these reviews in order to guide their purchasing decisions. Would then it be appropriate to route potential translation customers to my eBay feedback page? From a business standpoint, I don’t see why not.

Conclusion

For individual translators, professional and personal references are still being used, along with a CV or resumé and sometimes a cover letter, to assess a candidate for a job or project. Although websites and directories are being consulted to find competent translators, they are just a couple of several components in an effective business strategy to find and retain customers by word of mouth and good reputation. Branding and marketing listicles are gimmicks that only benefit the consultant who offers them. Not all social media are amenable to foster trust or a good name, but try them you must in order to find for yourself —not by others’ opinions— whether these are tools worth using. In my long experience as a translator, a good reputation is built every time a project is delivered to specs or beyond expectations, every time I exchange polite and on-point communications, every single time I telephone a customer who is frustrated or who needs to discuss a delicate aspect of a project. No fancy website and no extensive blog nor Facebook posting can do that.

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Filed under Brand awareness, Branding, Customer relationship, Customers, Marketing, Negotiations, Reputation, Selection of language providers, The business of translation

Back with a vengeance

There are many a translation-related blog out there, all competing for your eyeballs. While experts will tell you that keeping a successful blog requires regular (i.e. daily or weekly) postings, I believe in writing meaty and insightful comments on topics that I feel very interested in and that, hopefully, you also share.

Having said that, apologies are in order for my prolonged absence.

In early 2013, as I was preparing my first online technical translation course for New York University students in the Spanish-to-English pair, I thought that I could easily handle the class, the task evaluations, my blog and my day-to-day translation projects. Soon afterwards, in May 2013, I was retained by a premier Internet security company to translate their technical documents, glossary entries and other material for their overseas partners. The contract stipulated 40 weekly hours, which I was able to meet consistently until the end of the contract last February, 2014.

Ten months working on shaping the Spanish terminology on Internet security, handling an untested workflow with LingoTek engines and a machine-translation component, linked to a CMS (content management system) web portal, was quite a challenge, which I welcomed with open arms. I learned a great deal, especially because we worked in a team fashion with Korean, French, German and Chinese colleagues. The experience, far from being just a regular telework contract, left me with a taste for more about Internet security, what with the snowdening of NSA classified information, weekly cybersecurity challenges and now, the Heartbleed event (Canada mounties seem to have aprehended one culprit).

Getting my life back in order to resume blogging for you, my devoted reader, took me a bit longer since February, as I was readying my Spring English-to-Spanish technical translation course for NYU (now winding down) and preparing the preliminary syllabus for the second edition of my Spanish-to-English technical translation course this summer. On top of that, I started working with an IRB (independent review board) for medical translations and I attended a SecureWorld event in Valley Forge, PA, last week. More about that later.

I have many things to share, all in due time. Some events are part of my website at http://www.wordsmeet.com and others will be penned right here.

Thank you for reading!

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Mario Chávez, Spanish translator

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Filed under Translation as writing

Translators will always be wanted

I recently answered a poll at the popular site Proz. The question was Would you recommend translation as a career to future generations? There were over a dozen comments by the participants.

Understandably, some translators are concerned about finding direct clients or retaining the ones they got. Others doubt because technologies may replace our craft. Here’s my answer:

Absolutely, a resounding YES

I’ve been a full-time translator, often freelancing, sometimes inhousing, for the last 19+ years in America (oh, sorry, the U.S.A.) –I was born in Argentina.

I am not afraid of new technologies, Google, artificial intelligence or other tools because I don’t confuse excellent writing with so-called productivity. Translators who write very well are hardly in danger of being replaced by technology (how unimaginative!) or low-cost translators in third- and fourth-world countries.

Translation requires passion as do other professions and crafts, but excelling at writing in your own mother tongue is so germane to our occupation that you can’t be a good or successful translator unless you write very, but very well.

Our profession also requires an understanding and command of translation techniques and strategies, something you learn from translation theory. Don’t get me wrong, I am not talking about ivory-tower, only-for-academics theory. But it is required to understand why some texts can be translated in one way and other texts in another.

Finally, excellent translators know how to read and why (this reminds me of a Harold Bloom book I just purchased and that I am impatient to start reading!). My best friends are books (sorry, human best friends!). They’re always there, they help me reflect on what is said and how it is said.

Loving languages or being a polyglot are not enough to become a prosperous translator (I am using ‘prosperous’ here with liberty). You have to love to write, and write well. Anything else is secondary.

The poll and comments can be found here.

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Filed under Artificial Intelligence, Customer relationship, Customers, Marketing, Professional development, The craft of translation, Translation as writing

The elusive promise of productivity / La promesa escurridiza de la productividad

It happened again. I woke up at 4:30 a.m. (EST), my mind abuzz with ideas. So I got up and jotted them down because they seemed critical (read awesome) for an upcoming presentation at the ATA Conference in Boston. But the ideas kept coming.

I could stay in bed no longer; I decided to go for a short, brisk run (more like a trot, actually). It was 6:30 a.m. when I got out of my building’s door and out into the cool morning (57 ºF). I must have trotted for about 6 blocks when I started thinking on how important it is to move (my chiropractor keeps telling me that). We seldom make room for physical movement in our sedentary lives. As I was pondering this, cars zipped along to their routine destinations.

It dawned on me then: we use the wheel, the car, to move efficiently and quickly from point A to B, but the movement is unhealthy for our bodies. Why are we in a rush to move in that fashion? To get there earlier so that we have more time to…do what? To do nothing? I am as guilty as anyone else in this car culture in America.

But, what does this have anything to do with translation? Good answers come to those who wait: bear with me.

When I started my career in translation, my tool was the typewriter. The clickety-clack of keys was so comforting, it was music to my ears. I was probably doing 50-60 words per minute, but I spent more time reading, writing drafts, rewriting sentences and clauses, words and punctuation. Even in the heyday of CAT (computer-assisted translation) tools such as Trados Workbench and Transit in the mid 90s, I was still using what has become the equivalent of a typewriter: ah, the muffled clicking of a computer’s keyboard…still at 50-70 words per minute. I would spend a sometimes inordinate amount of time consulting dictionaries, magazines, and related books and websites to find the right expression…or a hint thereof at least.

I succumbed to the lure of the so-called productivity tools (CAT tools included) in late 1998 as a job requirement. I haven’t looked back since. The only typewriter I own is a portable Underwood model, about 80 years old, that I bought in 2007. It looks quaint in my curio cabinet, a reminder of more productive days of yesteryear. Sure, tools such as Trados and Deja Vu help me translate “faster.” But that’s an illusion. Nobody can write faster than they think, and not all of us think at the same rate.

Companies that sell CAT tools, SDLX in particular, promise us higher percentage rates of productivity as translators. But, is that necessarily a good thing, or even a healthy thing? What CAT tools really do is automate certain mechanical (and visible) tasks in translation, such as repeating already-translated texts and reusing partially or fully translated sentences and words. Nothing more. These tools do not make us better translators; it could be as well that they make us worse writers. Like the wheels of a car taking us fast and efficiently from point A to B, CAT tools take us from one language to another at increased speeds…leaving the road littered with misused words, typos, clunky expressions, awkward syntax, horrifying grammar. And those are not always accidents.

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Filed under Deja Vu X, Grammar, Productivity, TEnT tools, Tools, Trados, Translation as writing, Translation errors, Writing skills

How to translate ‘cloud computing’ in Spanish?

The concept of cloud computing has been around for a while now. In Spanish, the cloud is simply “la nube”. With that noun in mind, phrases like cloud computing and cloud storage have been translated as computación en la nube/informática en la nube and almacenamiento en la nube, respectively. I find this construction quite laughable, actually, since it reminds me of the phrase en la nube as in Él andaba por las nubes durante la ceremonia (He was daydreaming during the ceremony).

Here’s my problem with it. Spanish already has nimbo, from the Latin nimbus, which means nube. Its morphology would allow it to be used as a prefix. My solution? Nimbocomputación or nimboinformática.

I think many translators are afraid to coin neologisms and, instead, refer to Google for word choices. This is equivalent to a software programmer asking a Best Buy employee for advice on how to build a mobile app.

Of course, the future of any neologism lies in widespread acceptance and usage. I recognize that usage has an inherent strong democratic power, regardless of reason, logic or level of education. Right now, the Wild West that is the Internet is informing specialized content with consequences both good and bad.

Although this is a quixotic effort on my part, I’ll keep using nimbocomputación…at least, in private.

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Filed under Etymology, Lexicography, Syntax, Terminology, Vocabulary, Word formation

So you want a translation?

Maybe you are a casual visitor, a company CEO or a translation manager. You were visiting your Facebook page and found my ad. If you clicked, congratulations! Hopefully I will persuade you to try me out as your Spanish translator.

You see, translations have been reduced to mere word counts and competitive rates. Deadlines are the masters of the translation universe. As an example, I recently finished a 32,000-word health care project for an East Coast client. This was half of the whole project, which could have been awarded me in full were it not for a very tight deadline, which necessitated the asignment to be evenly split. Another translator and myself finished the job well before the deadline.

Why do you care about getting translations done? Language concerns? Cross-cultural exchange? Love of foreign languages? I am sure that yours were business-driven concerns, and bringing translations into your workflow was –and is– a way to increase sales and revenue. Not many modern-day translators concern themselves with things such as value-added translations, the business value of documentation and translating information into dollars that will bring growth to your organization.

I happen to be a different breed. You see, my corporate employment experience in four different software companies taught me that information translated into other languages better bring revenues up, reinforce customer loyalty and generate new business…or else it is not worth translating.

I invite you to contact me so that we can discuss your project: 440-409-9363 or spanisphere AT gmail dot com.

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Filed under Project Management, Rates, Tools, Trados, Translation, Wordcount

Welcome to Wordsmeet, where good Spanish language services can be found

Are you looking for a translation-related blog that is not just ranting against machine translation and low rates paid to translators? This blog is devoted to providing top-notch services to my customers far and wide across this interconnected globe and to the occasional translation-related platitude.

For Spanish translation quotes or inquiries, please email me at spanisphere@gmail.com.

Apologies for the appearance, but I am building this site bit by bit, palabra por palabra.

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Filed under Translation