Category Archives: Terminology

Doing research as a translator

Research is a basic human skill, no Ph.D. needed to perform research. As toddlers, we researched our surroundings by using all of our senses, stumbling along the way, burning our fingertips when grasping a hot ladle or stinging our eyes while getting scrubbed and having our abundant hair washed with shampoo. We acquired knowledge through experience, or experiential learning.

Our nascent research skills get a bit stumped along the way, particularly if we’re subjected to rote learning and a sanitized, tradition-protecting educational infrastructure: we memorize and recite facts, factoids and fictions to later regurgitate them in a different format: oral lessons, multipage theses, business reports. If we’re part of a religious tradition with emphasis on certitude, all seeds of doubt be damned, we become survivalists, absorbing and internalizing received wisdom and passing it along later in life as professionals and instructors of every kind. What a critical thinker and thoughtful mind would consider outlandish ideas or impractical courses of action become mainstream thinking and knowledge, such as believing that there are two kinds of translators: those who work with agencies and those who work with premium clients.

So, what is research and how can it help us translators? During my two doctoral semesters in Portugal, I learned a thing or two about academic research and writing polished and purposeful papers. All this activity made me reflect on skills that I had exercised in other periods of my life, from my tweenage years to adulthood.

shutterstock_383151490_sml

Proper research spans our whole lifetime, not just a job’s timeline.

First, research is born of intellectual curiosity. It is intellectual as opposed—at first— to pragmatic or practical curiosity because we want to acquire new knowledge for its own sake, for the satisfaction it brings to solve a mental puzzle, even if it doesn’t have immediate real-life application. That comes later as we continue our research.

Second, research requires observation, examination and analysis. We observe a phenomenon, an event or an incongruous situation, we examine it to understand the general idea of it, then we analyze it to break it down into more digestible parts. For instance, my idea of an engine’s torque became clearer after my brother explained it as a function of a motor’s shaft, along with concepts such as idling, engine power and resistance. All these steps require a higher level of abstraction absent in glancing an article or fast-reading a white paper.

Third, research focuses on facts and conclusions, regardless of how we personally feel about the nature of our eventual discovery. While it may be acceptable to have hopes for our research on how many Emperor penguins are born in January, we have to put aside our emotions in the face of the number of dead penguins because letting our feelings influence how we view and interpret facts and design our conclusions is just unacceptable. And unprofessional.

For instance, if I say I distrust the Bureau of Labor’s percentage about the annual growth of our profession, I have to be willing to argue for and against that number, investigate how the Bureau of Labor arrived at it, what criteria were used in interpreting facts and shaping conclusions…in particular the conclusion that the profession is growing without taking into account micro and macroeconomic factors such as regional economies, universities’ rate of graduates in translation, and price dynamics at local, national and international scale. True research abhors soundbites and requires careful reading and consideration, both in very short supply among the masses of speed-loving geeks that translators tend to become in ever increasing numbers.

Fourth, research not only accepts but welcomes third-party testing of its preliminary and final assumptions. It is not enough for just one astronomer to declare the appearance of a brand-new star or exoplanet as his findings have to be independently verified by his peers in other observatories and countries. Sadly, we translators seem to depend on a popularity index: we listen more attentively to those who blog the most, who have more published books, who are more charismatic, who attend the greatest number of conferences or write more journal-published articles. Authority by SEO and search hits, not by research.

Leaving aside our global situation as translators, I’ve been considering how to explain my research methods to nontranslators. A nontranslator, such as a client, a boss, a project manager or a coworker (who, by the way, aren’t necessarily monolingual or ignorant about what translators really do) requires careful explanation of translation research that is not condescending nor uppity, one that is not too complex but not simplistic and Manichean. It is a real struggle for me because the way we translators individually do research is as intricate and mysterious as the way we process our translations in our heads before we write them down.

Those of us who drive on a daily basis may describe the series of decisions taken as simply driving, without dividing it into all its component parts like getting into a car, putting the stick in drive, checking our mirrors, buckling up before pushing the gas pedal, not to mention the myriad decisions we make aided by our eyes and ears, scanning in front of the vehicle and sideways, reading the intention of the other drivers surrounding us, feeling the wheel in the palms of our hands and knowing, almost instinctively, how much to turn it every which way and with what force or gentleness. All this is part of what we can call the topology of driving. We do something similar with translation. And research.

If a nontranslator asks us how we came up with a term or a turn of phrase in our translation, we simply say we found some clues in our specialized dictionaries or by reading industry articles or catalogs. But research is much more than that. You and I conduct this research in different ways depending on topic, deadline and availability of reliable resources. To many clients and translation buyers, the key mot juste is terminology or industry terms. They demand we know their jargon, buzzwords and language, how they call this thingamajik or that process. A company’s product is supported by a variety of different texts, from user guides to instructions to sales materials, but to a client, a business owner, coworker or project manager, all these texts share the same terms and the same brand. They’re right…and wrong.

For instance, Huawei makes routers for “innovative enterprise applications from small to super huge scale.” Words such as innovative and super huge scale are marketingspeak, but they’re part of the branding strategy for this company. If the translation of this text does not have words with the same oomph or impact as the English, a client might consider it a translation failure, despite all of our careful research. It’s the same with clunky English imports such as big data and [movie] streaming. They’re often left in English because, well, the translator couldn’t find an equally impressive Spanish or French or German equivalent, as if languages’ sole virtue for making global understanding possible resided on import words and false cognates.

Confronted with the task of explaining how I do research for my translations or how I come about with a sentence where a certain brand- or marketing-language word does not appear, I have to learn to go down into the thinking strata of my mind and emerge with the tools and methods I use to inquire about new concepts and express them in writing. However, even if I have a cogent narrative to offer, I have to run it through several filters to avoid coming across as a know-it-all spewing condescending prattle.

An uphill, ongoing challenge, this is. But a particular aptitude common to all translators is at my disposal, regardless of my personality or whether I am popular or not. The ability to translate, in its broadest sense, a complicated concept into an understandable one. Since I translate for a given reader or audience and tune my writing to their level of understanding, so should I proceed with filtering my innermost mental mechanics on research to provide not just a clear explanation but a persuasive one.

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Filed under Branding, Buzzword, Research in translation, Research methods, The craft of translation, Translation as writing

A cemetery for buzzwords

Venado Tuerto is a city located in the Argentinean province of Santa Fe. Once, I paid a visit to a group of friends there, when we were in our twenties. On Sunday, after church, one of them suggested we go visit the cemetery. Back in the day, parklike cemeteries were a novelty, a welcome development that brought a less brutalist, less arid platform to bury our dead. Crisscrossed by paths and dotted with shrubs and trees, this cemetery was a new experience for me: very peaceful, green, with hardly any visitors despite being Sunday.

Cementerio parque otoñal - Vdo Tuerto

The Cementerio Parque Otoñal cemetery in Venado Tuerto (Santa Fe, Argentina)

 

I’ve visited cemeteries on occasion since then, all following the park template that I found so soothing and welcoming. The dead are assured visitors, flowers, memorials, tomb plates. For both the religious and nonreligious, a cemetery is a neutral place of quietness, and sometimes solitude, far removed from the hustle and bustle of urban affairs.

When writers and translators commit thoughts to paper or screen, they rummage through the almost endless drawers of memory: new words, old expressions, popular phrases, forgotten terms. Using a word that has fallen into disuse is an act of courage, provided there is a sound reason for such use. Dictionaries, thesauri and other resources are like large drawers of knowledge. Who hasn’t gotten lost among the white aisles of a dictionary page looking for word A and ending up reading, mesmerized, word B or C?

Dictionary houses such as Oxford or Collins have an ongoing tradition, the Word of the Year. “Single-use” became word of the year 2018 (see news article here). Maybe that word is not so relevant to many of us, but the tradition has a nobler purpose beyond being newsworthy: words, even buzzwords and ephemeral terms, have a right to be heard and read. The usage of a word, even the much-dismissed buzzwords (full disclosure: I don’t like buzzwords), is subject to and the result of a myriad of individual and collective decisions. Even hashtags on Twitter have become buzzwords, like #HeforShe, #metoo and #BlackLivesMatter, their meanings amplified by the ever-present popularity contests on social media.

But I have a beef with buzzwords: they obscure meaning, rob texts of clarity, stupefy the act of reading and understanding and force the reader to read again what should have been clear in the first place. Good writers, including translators, text reviewers and editors, ought to build a cemetery for buzzwords in their minds, a large pit where showy but useless terms get dumped. But this cemetery should have some categorization to avoid the resurrection of these zombie terms that eat up at the conciseness of a text. For instance, the buzzword “business case” can be replaced with “reason(s) why a project or action is profitable or advantageous” and then dropped down the hatch ending in my buzzword cemetery. I know that buzzword is there, referring to my longer but clearer phrase, but it’s under a do not use category. This exclusion policy takes a great deal of discipline but, what is good writing if not disciplined thinking set to words?

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Filed under Buzzword, Consistency, Translation as writing

The inverse way of disrupting translation practice

I recall a sunny colleague calling me a Luddite on the Proz.com platform some years ago. The reason, vaguely recollected now, was that I chose to criticize a technology. It might have been translators using iPads, I don’t know. I confess to feeling jaded after reading numerous headlines about this or that technology increasing a translator’s productivity or how we should embrace AI, MT or some other technoacronym to bring home the bacon.

I also remember a translation agency owner (the agency, Antler Translation Services; Peter Wheeler the speaker) speaking at a New York Circle of Translators meeting in 1991. He spoke about translators pecking at a typewriter and fearing the desktop computer. That statement made a profound impression on me because a) I was a recent graduate with a translation diploma and b) I didn’t yet have a computer. I was enthusiastic, feeling paradoxically both new and at home among these translators who were challenging each other to move forward. Adopt the PC! seemed to be Mr. Wheeler’s proposed mantra.

We’ve come a long way in these intervening decades. That gentle push to embrace more efficient technologies has long been replaced by a less considerate and forceful thrust to board the fast-moving treadmill of technomarvels: CAT tools, TEnT tools, terminology extraction utilities, notebooks, laptops, mobile phones, file converters, project management and invoicing applications, webinars. They all march to the thrilling and shrilling marketing tune of each brand. And speaking of brand, we are told to imagine and develop our “personal brand” and speed network, smile and email our way into the hearts of new clients.

Your mind is not a cog. Don’t act like one.

But serious minds demand facts to support this whirlwind of tech-enabled innovation, creativity and get-the-rates-you-deserve chorus. No matter, the oft-cited Bureau of Labor figures extolling the double-digit year-on-year growth figures for the translation and interpreting profession will see us through.

Happy to quote these numbers, translation associations boost their MLM-grade conference offerings with promises of “networking that works” and other slick slogans. After all, hundreds and even thousands of members can’t all be wrong, now, can they? Is this the age of technomagic to transport us to a new era for translators? Can we really improve our lot as professional translators and the product of our labors with the flick of a technological wand? Call me a Luddite but I propose an antidigital approach to translation as a profession because I don’t care so much about my projected image as much as what I write in the form of translations.

I work with a team of translators. We use SDL Trados 2015. Our workstations hold 65 GB of RAM. All of our tools and applications reside in an internal cloud. That’s right—our desktop computers don’t have a hard drive to speak of. We enjoy a highly collaborative relationship with a team of workflow managers who take care of the mechanics of importing and exporting files, handling vendors and making sure our translation memories, termbases and other resources are on the right portals, waiting for us.

There are some unsettling trends that I thought were just my imagination, when I was working as an independent translator: not knowing how to use dictionaries, overdependence on Google hits to determine language usage, assessing translation quality by terminology choices, questionable research methods to determine sense and meaning in an original text or paragraph, overuse of bilingual dictionaries. I recognized some of these trends in the workplace, and they’re worrisome to me. These habits work to the detriment of two translation-related activities: reading and writing.

Reading is cheap and exposes us to a variety of genres and media, from advertisements to novels to specialized magazines and journals. Writing is likewise cheap and it can be done with almost anything over almost anything. I prefer the old writing instruments: pen or pencil, and a blank or lined sheet of paper. Before the reader tells me that reading or writing have little to do with advances in translation, productive tools and networking at conferences to get more clients, or raise rates to the level we all think we deserve, ask yourself: when was the last time you read something out loud? When was the last time you wrote a paragraph, a whole sheet describing, narrating or explaining anything?

Alone with your pen and paper, faced with the hum of your thoughts, try to make up a story, or describe an imaginary village or animal. Try rescuing a beloved teenage memory: your first day of driving a car, riding a bicycle, or seeing a sad face while riding the bus or subway. Consider what a dear friend told you about her day and try to put that in writing, just for yourself. Your mind, your hand, your eyes, your remembrances need no batteries. You don’t need to plug anything. Your high-definition screen in the mind helps you connect the dots.

Years ago I embarked on a sort of lone crusade to work more slowly, to give my eyes a little more time to read the originals I was given to translate, to read over the freshly mindbaked sentences I wrote on my CAT tool, to reconsider merging “segments” so that the language would flow more idiomatically and more naturally in written form. That endeavor, which I playfully called Keep calm and translate slowly, cost me dearly: rush-driven clients stopped calling me, tight deadlines deserted me, but I kept enjoying working with a select few clients who trusted me and with whom I developed lasting business relationships. But market forces being what they are don’t favor such unusual approaches and I was forced to go to the corporate world, where I am surrounded by technology. At least I am given enough time to work at my own pace as long as I am efficient.

Although our translation memories, built by other translators with different reading and writing habits, govern the way I review translations, whenever I am given a translation, I flex my mind muscles and put my own habits to work. I am free to apply my own research, reading and writing methods, techniques—not technologies— that bring me closer to the reader. I still harbor the hope that there is at least one reader who cares about language, about how things are written, who expects to savor a sentence, parse a paragraph, sense the syntax cadence that is carefully assembled for her use and decision-making. Because, no matter what technology you choose to translate with, the warm, distilled sense of human communication, whether oral or written, will always endure and transcend your technotoys.

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Filed under Business of writing, Customer relationship, Lectura - Reading, Networking, Project Management, Quality in translation, Rates, Rates and fees for services, Redacción - Writing, Rush translations, TEnT tools, Terminology, The world of translation, Trados, Writing skills

What’s so disruptive about “disruptive”?

According to Google’s Ngram graph generator, the phrase “disruptive technology” appeared in print in the mid 1990s. Another phenomenon appeared at the same time: the dot.com bubble.

Douglas Rushkoff, author of Throwing Rocks at the Google Bus: How Growth Became the Enemy of Prosperity, recently wrote an article titled “Startups are not as disruptive as they appear,” adding:

“…the rapid growth of companies like AOL and Amazon —no matter the strength of their underlying businesses— whetted Wall Street’s appetite for exponential growth. And young founders took the bait, prioritizing inflated valuations over sustainable business models. The ideal shifted from building a company to getting it acquired.” (TIME magazine, March 21, 2016)

My readers might surmise that I’m about to indicate the correct Spanish translation for “disruptive”.  Alas, Fundéu has already done it:

disruptive-disruptivo-fundeu

I disagree, since we can use innovador, radical, revolucionario among other terms. As useful as Fundéu is for us translators and language users, I don’t just grab the first option. First, let’s see how the word is used in contemporary English. The American Heritage Dictionary (online version) defines disruptive thus:

disruptive-definition-ahd

In this short analysis of the adjective disruptive, specific lexicogrammatical coordinates are required. It is not enough to define a word but to see what other words can be used in its stead. Here’s a list of conventional synonyms from Thesaurus.com:

disruptive-synonyms-thesaurus-com

We find more up-to-date information in the online MacMillan dictionary. The new usage for disruptive appears as “showing approval; original and new in a way that causes change.” But, doesn’t the English language have words for that already? Examples: innovative, radical, revolutionary.
macmillan-dictionary-disruptiveIt is clear that we can arrive at more intelligible options that are not buzzwords. Buzzwords can be part of an argot (casual vocabulary) or jargon (professional vocabulary). They aren’t just communicating a message (“this new memory chip is revolutionary!”) but also a philosophy. Let’s remember, however, that a company’s or manufacturer’s philosophy (so enshrined in their Mission and Vision statements) mask the reasons why the consumer should buy their products.

One of the features of a translation is communication, but it is hardly its only function. A translation can convey beauty (a poem), lifesaving information (hazardous material datasheet), instructions to achieve a task (repair of a water heater) and much more. To say that translators are communicators is as reductive and pedestrian as saying that a piano keyboard makes sounds.

A translator consulting Google for frequency of use of a certain neologism as his primary method of determining the right word in a translation is not doing his job. You, the end user, the project manager, the customer, the company owner, advertising manager or marketing copywriter, deserve better. After all, you also have access to a web browser and connection to the Internet. You could have arrived at the same conclusion by doing a search yourself. So, why are you paying that translator after all?

Being bilingually skilled to work with words is not enough. Pre-Internet, a rush search for an equivalent in a foreign language would involve consulting a dictionary. But a dictionary definition can only do so much. Reading actual usage of that word in the real world, in the here and now, requires a more empirical research method, and that necessitates reading relevant texts. For a translator, searching for the equivalent of our mot du jour, “disruptive,” should include not only reading the relevant English texts but also the French, Spanish or Chinese texts that are also relevant and specific.

A word about relevant texts: the translator will need to select the texts that show word usage with the least load of intentionality. Put it another way, a relevant text for our research purposes is any text that is not trying to sell you something (an idea or a product). With practice, a translator will learn to identify relevant texts and discard irrelevant ones. Now, back to being “disruptive.” As you may have surmised, the exposition of definitions, synonyms and arguments above is part of my own research of this word to better understand not just what meaning it carries but also how it (the word) interacts with other parts of speech, with other texts and with other meanings.

The previous paragraph may sound like a headache to the average person, but all those processes happen inside the head of a properly trained professional translator or terminologist. We are just seeing the product of those processes in this entry to illustrate how the complex may seem simple and quick, but only on the surface.

Any translator worth his salt will tell you that a proper translation will carry the original meanings over to the receiving language: your slogan will sound as peppy and impactful in French as it does in English; your technical descriptions will appear as clear and purposeful in the foreign language just like your technical writer or engineer made them in the original language. Your English advertisement will be as persuasive in Chinese. But let’s be careful: a translator is just the intermediary, the bridge between you and your end user. There is no need for the translator to adopt marketingspeak or advertising lingo. Yet that’s exactly what some translators, judging by what they write on blogs or industry publications, seem to have done with “disruptive.” They have become besotted with the promises behind that adjective, and that becomes a problem. Instead of being translators, they act like product evangelists (buzzword use totally intended). Like a faithful interpreter, a translator should act agnostic to the meaning or message he is carrying over for you to another language and culture.

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Filed under Buzzword, Diccionario Real Academia Española (DRAE), Fundéu BBVA, Neologism, Online dictionaries, Qualified translators, Research for translators, Research methods, Thesaurus, Word search

Terminología española or how to make better dictionaries for US Spanish speakers

If you are traveling to Spain or Mexico, but do not know the language, chances are that you will pick up a pocket English-Spanish dictionary at Half Price Books, Barnes & Noble or at your local library. Publishers like Collins, Merriam-Webster and Random House are well known. There are also bilingual phrasebooks. Pocket dictionaries are intended for casual users, naturally.

Students who are taking a language course will need a more robust solution, where the dictionary shows parts of speech and usage examples in practical situations. Again, major publishers have that need covered. Then you have more specialized dictionaries containing definitions and highly detailed notes on usage. Even large bilingual English-Spanish dictionaries, however, are general-purpose publications. In the United States, the focus is on bilingual glossaries or dictionaries, not monolingual ones. In the case of English, the United States markets are saturated with a vast array of proper English dictionaries. If you are a student of a foreign language, French, Spanish or German, you need a proper monolingual dictionary in that language. Most such dictionaries are imported, however. In essence, language students and tourists have their needs covered by the existing dictionaries. What about the local Spanish-speaking residents?

In the case of Spanish, it’s not a foreign language anymore, since more than 37 million speak it in America. And many more will speak it in the years to come. Why is it, then, that it is a language only visible to us when we hear it spoken or seen on cable TV telenovelas (soap operas)? Readers can avail themselves of the many Spanish newspapers, such as the El Diario La Prensa (New York) and El Nuevo Herald (Miami, FL), as well as weeklies and magazines. Books are also being published in Spanish in the United States, according to the Publishers Global website.

County-level map of Spanish language use in the United States in 2012

County-level map of Spanish language use in the United States in 2012

The Spanish language is being taught in schools, community colleges and universities. Bilingual workers and professionals —those using Spanish and English— are found across many industries. So, why am I still concerned for the lack of monolingual Spanish dictionaries being published natively in the United States? Although there are efforts to catalog, promote and/or describe specific Spanish uses, such as Ilán Stavans’ Spanglish and RIUSS‘ work on estadounidismos (Spanish words or expressions that take on new meaning in the United States), there are no lexicography projects involving Spanish in the United States that I know of.

At this point, I want to make a clarification: the numerous university translation certificate courses being taught have a terminology component, which is basically a list of domain-specific words, such as financial or medical terminology, along with the basics on how to build bilingual or multilingual glossaries. But this area of terminology is not lexicography, which is the craft and discipline of dictionary making.

Dr. Francisco Marcos-Marín, a professor of linguistics and advisor to RIUSS, has written a brief report on Spanish lexicography. Spanish lexicography is also the focus of a master’s program sponsored jointly by Universidad de León (Spain) and the Real Academia Española. Sadly, candidates to this unique graduate program on Spanish lexicography cannot be citizens of the United States, Equatorial Guinea, Philippines or Spain. Yet it is precisely here, in America, where Spanish lexicography is most needed at this time.

fundacion-carolina-master-lexicografia-hispanica

The two examples cited, Spanglish and the RIUSS projects, are isolated projects that pursue very different approaches. On one hand, Spanglish reflects a lingua franca for some Spanish speakers (there are examples of an incipient Spanglish literature), but Spanglish is not Spanish and it is not useful for communicating with other Spanish-speaking populations or nations. On the other hand, RIUSS has for objectives the study and promotion of formal Spanish usage and plain Spanish language in health care and similar public services. These projects might use word lists and glossaries to achieve their purposes, but their objective is not lexicography per se.

Why would Spanish lexicography be necessary or desirable in America? I can envision a few reasons:

  1. Promotion of Spanish as another language (not a foreign language) in use in the United States beyond translation and imported literature
  2. Creation and publication of US Spanish dictionaries
  3. Complementary and solid research beyond the politics of statistics
  4. Stronger and more effective visibility of United States Spanish usage in written and spoken form

Spanish speakers and other users of this language already have dictionaries published by the Real Academia Española, but this is not enough to foster and cement their linguistic ans sociocultural identity. Think tanks like the Pew Research Center, political parties and cultural observers may talk about Spanish and Spanish speakers in the United States but this is not enough. I hope to start a conversation.

 

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Filed under Lexicography, Spanglish, Spanish language, US Spanish

Consistency, that undefinable umbrella term

If you are a translation buyer, you are probably concerned that a translation should be consistent across the different documents it involves: marketing brochures, PowerPoint slides, technical descriptions, even sales items and press releases. It makes sense to keep a unified message out there.

If you are a translator like me, you’ve heard it too: keep the terms consistent; maintain consistency across all files.

I think translation buyers, translators and project managers are meaning different things when they request consistency and I’ll attempt to clarify it here.

First, let’s get the obvious meaning out of the way: when people talk about consistent things, they mean use the same terms: a bolt is a bolt, not a carriage bolt. A partition is not necessarily a wall anymore than a white blood cell is a blood element. The more technical a document, the more consistent it should be, because using ambiguous terms might mean using the wrong kind of steel or injecting the wrong dosage of a certain drug.

But I think consistency refers to a more important fact: comprehension. And for a statement to be easily understood, the same exact words do not always need to be used. An example:

A) Provide stainless steel self-tapping metal fasteners to attach the metal panel system to the bathroom partition.

B) Affix the metal panel to the bathroom partition using stainless steel self-tapping screws.

Both sentences above, A and B, are giving exactly the same instructions. Notice, however, that B is shorter, crisper and clearer. Imagine that the user’s manual has sentence A while a maintenance manual has sentence B: the sentences differ, but they are consistent in meaning and purpose. And that’s worth remembering.

A translator doesn't just substitute words like code characters.

A translator doesn’t just substitute words like code characters.

The other side of the consistency coin is terminology. Many people, including translators, use the word a bit carelessly without fully understanding what it means. In civil engineering, an overhead panel ceiling is the same as a panel ceiling system, or a panel ceiling. Some people like to show off a bit and call a heater a heating unit or a heating system, but they are all one and the same in the real world.

Translators should concern themselves more with doing proper word and concept research to support their translation choices rather than promise a fuzzy idea of consistency. They should know better about using glossaries, dictionaries and other sources rather than floating the word terminology so casually. Why? Because terminology is more than just building a glossary of specialized words; proper terminology also involves developing the right criteria to use those words. Terminology is not about foreign word substitution because languages are not software codes, not easily amenable to a simple search and replace action or a copy and paste method. And a seasoned translator who changes a word doesn’t necessarily do it out of preference but out of precision and, ironically enough, to preserve the much-valued consistency.

Then, what to do with consistency? Call it something else, for starters. As a project manager, I learned that the best time to ask questions about expectations is in the beginning, before mistaken assumptions cause costly mistakes and delays. The first expectations to be clarified are those of the translation buyer, i.e. the client. What are her priorities? Once priorities are stated and fleshed out, begin from there:

Is there a company glossary to use as reference? A responsible and expert translator does not promise blind conformity with a glossary without taking a good look at it first. Also, it’s also a translator’s best practice to tell the customer that the most updated, industry-specific and appropriate terms shall be used, and that those terms may or may not come from the company glossary. If this potentially sticky point is handled at the beginning, then expectations shall be clearer for all concerned and any questions of consistency will be resolved.

If the translator earns the customer’s trust about his performance in writing excellent technical translations, then nitpicking about this or that word usage will be very rare. When this trust is not established from the beginning among the translator, his customer, the customer’s reviewers and even the project manager and fellow translators working on the same project, then the entire team will spend time arguing over terminological issues, preferences and so-called consistency. Chances are that, in this chaotic environment, an otherwise well-written translation will be questioned for the terms it uses.

As an aside note on consistency, I think universities and colleges engaged in teaching translation and interpretation should teach lexicography basics rather than terminology. If we want to prepare a new generation of competent translators, we need to show them the basics of dictionary making, the process of word formation and the principles of empirical research aimed at finding the right terms and expressions in a given industry or specialization. Otherwise, we are selling them just an empty shell of knowledge —after all, terminology is widely (and mistakenly) understood as the process of building glossaries for a given industry. But, as I hoped to show above, that’s only part of the story.

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Filed under Consistency, Lexicography, Research in translation, Terminology, Vocabulary, Writing skills

A critique of Massimo Ghislandi’s optimism

Today I learned on Twitter about Massimo Ghislandi’s statements about 2014 and the translation industry, comments which fellow colleagues Jost Zetzsche and Riccardo Schiaffino qualified as interesting. Well, after reading Mr. Ghislandi’s posting, I decided that his words were more than just interesting in a way.

Massimo Ghislandi - Translationzone

Mr. Ghislandi is VP of Translation Productivity for SDL Language Solutions, a large MLSP with main offices in Great Britain. Some of the news he shared in his posting are very good news indeed, like the removal of Java from MultiTerm. As a SDL Trados Freelancer user, I’m pleased with this development, as well as other minor improvements in the tool. I took issue with some of Mr. Ghislandi’s sunny assertions, particularly those regarding the role of terminology to increase the speed of the translation process and the manufactured need for a faster translation process. The following is my posted reply to Mr. Ghislandi:

After seeing cautiously complimentary Twitter comments on this article, I had to drop by and see for myself. Here are my opinions:

Adjectives in lieu of hard data smell of marketing language, not empirical observation: “huge amounts of content being created.; “it has also been an eventful year for SDL Translation Productivity and the translation industry overall.”

Unsupported statements based on subjective impressions: “The number of full time translators is also not growing at the content’s pace.  I have the impression that the number of full time translators might be growing at 5-10%, while content is growing at double or triple digit rates.”

An artificial urgency to make translation faster based on a fallacy: “The gap between source content and translated content is just widening …I think we do need to find ways to translate faster so that we can try and close the gap between created content and translated content.”

Who is to say that all source content should be translated in its entirety? One rule of thumb to follow is to translate just what the customer needs, no more, not less, and not what some localization manager or sales or marketing manager ‘thinks’ the customer needs. I think that’s the more important gap.

As a professional translator myself, I am persuaded that we need to find ways to translate more slowly so that the translated content is useful, readable and actionable. It doesn’t matter what software tools we translators use, as long as we remember to take the requisite time to think before writing, which is an ability in very short supply.

About your statements on terminology: “Or is terminology seen as way to improve the speed of the overall translation process (cutting down on those review cycles!)? I am not sure.” While terminology management software is useful to keep a level of consistency, terminology by itself it not nearly enough to increase the so-called translation quality. I have seen many poorly written translations that include the right industry terminology, for example. I cannot agree with your take that terminology may be a way to speed up the translation process. We need to let go of the need for speed in translation.

Many visible people in the translation field feel the temptation to play prophet and tell us what’s in store in the future: “I guess I do need to look forward! I wish I could tell you what is going to happen next year in the translation world. Predictions are tougher to make in this agile and perhaps more volatile world.”

But not all of my comments are critical. Well done for getting rid of Java in MultiTerm.

 

 

 

 

 

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Filed under Machine translation, Quality in translation, SDL Studio 2014, Terminology, The world of translation